Customer support is one of our
main assets. In order to deliver
a prompt, friendly and
professional service we have
always believed in listening to
the suggestions made by our
customers and making the
necessary improvements in our
service where possible . All of
us at InnQuest have at some
point in our careers worked in
hotels, pubs, clubs, conference
venues and other areas of
hospitality and understand the
need for a quick response which
is going to resolve the issue.
Besides having an extensive
knowledge on the system, our
support staff are also familiar
with general policies and
procedures in hotels and adopt a
genuinely patient and helpful
approach to support. - 365 days
a year, 7 days a week.
| Support Options |
Without Upgrades |
With Upgrades |
Level 1 service provides 30 support incidents via telephone/e-mail to support desk (9am - 11pm GMT).
Emergency support is provided for downtime and being unable to perform dayend close. |
UK £595
Per year |
£ 895
Per year |
Level 2 service provides 50 support incidents via telephone/e-mail to support desk (9am - 11pm GMT).
Emergency support is provided for downtime and being unable to perform dayend close. |
UK £795
Per year |
£ 1,095
Per year |
Level 3 service provides unlimited support incidents via telephone/e-mail to support desk (9am - 11pm GMT).
Emergency support is provided for downtime and being unable to perform dayend close. |
UK £1,000
Per year |
£ 1,350
Per year |
|
Prices exclude VAT |
InnQuest U.K. Support Services include:
 |
The
support
desk
is
open
from
7am
to
11pm,
7
days
a
week,
365
days
a
year.
The
office
working
hours
are
9am
to
6pm
GMT
-
during
which
both
calls
of a
routine/procedural
nature
as
well
as
emergency
calls
are
handled.
Support
outside
office
hours,
over
weekends
and
bank
holidays
is
normally
reserved
for
calls
of
an
emergency
nature
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With
every
install
we
provide
a
detailed
product
manual.
There
is
plenty
of
context
sensitive
help
on
the
F1
key
and
of
course
the
help
desk
is
only
a
phone
call
away
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|
|
Most
customers
provide
the
help
desk
with
remote
access
to
their
system.
This
is
done
using
3rd
party
systems
such
as
pcAnywhere,
VNC,
Remote
desktop,
logmein
etc.
Remote
access
to
roomMaster
2000
system
via
the
internet
ensures
speedy
resolutions
to
problems
|
|
|
Our
help
desk
is
located
in
the
UK
and
can
be
reached
by
dialing
a
regular
UK
landline
number
(not
a
premium
line
or
an
0870
number)
or
by
emailing
.
|
|
|
Once
your
system
has
been
installed
and
gone
live,
the
help
desk
co-ordinator
in
the
first
month
will
call
the
hotel
on
regular
basis
to
ensure
that
your
system
is
working
smoothly
and
that
procedures
and
policies
are
in
place.
|
|
|
InnQuest
send
you
a
regular
newsletter
(IQPoints)
- to
keep
you
informed
of
new
developments
in
the
product,
upgrades,
news
about
the
company,
forthcoming
product
and
training
seminars
etc.
|
|
|
Full
access
to
the
roomMaster
2000
support
web
pages,
past
and
current
releases
of
the
product,
detailed
product
documentation,
a
client
discussion
forum
on
the
website
and
much
more.
|
|
|
All
support
activity
is
logged.
Support
logs
are
analysed
on
an
ongoing
basis
-
both
in
order
to
improve
on
our
product
as
well
as
to
ensure
that
the
response
the
help
desk
offered
was
prompt
and
accurate.
|
|
|
The
help
desk
often
provide
assistance
on
identifying
the
cause
of
non-roomMaster
2000
issues
(hardware,
network
issues,
operating
system
etc.)
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