Award-winning Wales hotel goes Online With roomMaster 2000

Morgan’s (www.morganshotel.co.uk) is a five star hotel located in the heart of Swansea city. It won the AA Welsh hotel of the year award in 2004 and is a grade II listed building.

To handle bookings, Louise Eakins, Company Accountant, selected roomMaster 2000 from InnQuest U.K. “The system was recommended by our IT consultant,” Louise says, “but we looked at other systems as well. We liked roomMaster 2000 as it is simple to use and has its own EPOS system.”

roomMaster 2000 is an affordable and highly flexible Windows-based application that enables hotels to automate room bookings and integrate their telephones, voicemail, EPOS, keylocks and other systems.

Following a successful installation, late this summer Morgan’s upgraded to roomMaster.net, the online reservation system. This offers hotel owners the great advantage of commission-free online reservations as guests book directly from the hotel website.

According to Louise, at present most reservations still come in by telephone but that should change. “We hope to switch many of our customers to online booking as soon as possible,” she says. She also expects to use the system’s e-mail module to enhance her marketing.

Most important, roomMaster 2000 requires minimal staff training. “We have a lot of staff turnover, so it’s essential to have a user-friendly system,” she says. At present, five people have full access to the system.